Please see your printer support page for more details. * Reverting your printer firmware may affect other functionality. If you are unable to successfully revert your firmware using the steps above, simply contact us and we can help you return the items to exchange them for the new version cartridges which will work with your updated printer. What if I’m not able to perform the above steps? Here’s a 30 second video that shows you how to do this: Turn off your update setting so you don’t get affected again in the future. How can I prevent this issue from happening again? Note: If you get a “failure” message, please restart your computer and printer, then try again. If you have a Mac or are unable to perform the steps from a Windows computer, please contact us to set up an exchange for the cartridges. Note: You must do this on a Windows computer as the files are not compatible with Mac. Once complete, your cartridges will work again. Select the checkbox next to the printer and click “Update”. Please download the correct version for your printer below: Get started with your new printer by downloading the software. To resolve this “cartridge problem” message, you should revert the firmware back to the correct version. Welcome to the HP® Official website to setup your printer. I did not reinstall the printer prior to last night. I immediately upgraded to Windows 10 I'm currently running Windows Anniversary Update (AU). Cartridge problem : One or more of the cartridges may be missing or damagedĬartridge problem : Remove and reinstall the indicated cartridgesĬartridge problem : Cartridges have been blocked by the printer firmware becuase they contain a non-HP chip Operating System: Microsoft Windows 10 (64-bit) First, the printer worked fine prior to June when a patch crashed Win7 and I had to reinstall the OS.
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